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Frequently Asked Questions

Trade Show Displays Exhibit FAQ

We will send you an order confirmation email as soon as we ship your order out from our warehouse.

You can change or cancel your order without charge before it is shipped. We typically process orders within the hour they are placed. So your order may already been shipped even though the status on the website has not been updated. Please call or email our office as soon as possible to change or cancel your order before it is shipped. Please check our "Cancellation/Return Policy" for more information on canceling an order and returning a product.

If you find something wrong with your received package, please contact us within 72 hours of receiving the product.

Click Here and you'll see a link that says "Forgot your password?" Please type your email address exactly as it is registered with us. Click on "Go" to submit the request and your login information will be emailed to your registered at email address. For your protection, your login information will NOT be sent if the email you submitted does not match one of the registered addresses.

This website uses cookies to help with login, please ensure you have cookies allowed on your machine. Click the "My Account" or "Sign Up / Login" link at the top right hand side of our site. Under the login box you'll see a link that says "Trouble Logging In?" This link will direct to the instructions on how to turn on cookies. If you are still having trouble with your login, please contact us and one of our representatives will assist you.

Credits usually take 7-10 business days from the time we receive your returned item(s).

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Your Credit Card Information is ABSOLUTELY SAFE! Our site automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits, the highest level commercially available. Once your information reaches us, it is encrypted again before being stored in a heavily guarded server. 

Only Minnesota customers are required to pay sales tax.

In "My Account", click the "Order Status/Invoices" link on the left-hand side. You will be directed to a list of your historical orders. Click on the one you would like to print receipt/invoice. You will be directed to the page showing the detailed information about this order. Click on the "click here for printable invoice" to print the invoice.

Your credit card will be charged at the time of checkout.

Questions Related to Graphics

Yes, you are more than welcome to work at any resolution higher than 100dpi however there are common issues with higher resolution on such a large format. Click to read more in depth.

To determine how large your images will be without any stretching or skewing of them you will need to determine the pixel dimensions. Generally an image that has dimensions of roughly 3000 px will work fine. Click to read more in depth.

So long as the file is proportional to print size and when enlarged to print size it maintains a resolution of 100dpi your file does not have to be full size. For example, if you work at half size your resolution must be at least 200dpi when exported. Click to read more in depth.

We prefer TIF files simply because those are the files we must print from. You can however send a PDF file if that works best. There are a few file types we prefer not to recieve.

Because we do not alter files once we receive them we do not normally send a proof. We can send a digital proof if requested, though it will simply be the file you sent shrunk down to fit through email. We also can offer a small scale printed proof for an additional fee. Click to read more in depth.

Within Photoshop, if you go to View and then Print Size within that menu, the screen will zoom on your file at print size. This is the quality that the file will print out at. Click to read more in depth.

Before any design work can begin we will need payment authorization. Once we have that we will need all of the elements that will be involved in the layout and a general idea of how you want everything placed. Click to read more in depth.