Shipping Policy
For in stock items, orders received before 12:00 noon CST will be shipped on the same business day. Order received after 12:00 noon will be shipped on the next business day. We will do our best to accommodate your needs and make every effort to ship your order sooner if possible.
All packages are shipped via UPS ground or express, unless specified and agreed upon by DoTradeshow and the customer. We do not ship products outside of USA other than Canada.
The customer is responsible for all shipping charges, which may sometime include additional handling fees for large packages. A $20.00 handling fee may be added to orders with "broken" case packs where case packs are designated. Customers should also be aware that prices are often based on dimensional weight that in most instances is greater than actual weight.
DoTradeshow does not allow labels to be created and sent to us to use. It is under DoTradeshow's discretion for any exceptions to this policy and a fee will occur upon time of this exception that is to DoTradeshow's discretion.
DoTradeshow will exercise its’ best judgment to have your order delivered to you in a safe and timely manner. After it leaves our premises and is no longer in our care custody and control, it becomes the carrier’s responsibility to deliver your property to you in an "as new" condition as possible. Should you have a claim, DoTradeshow will aggressively assist you to obtain a just settlement.
Cancellation/Return Policy:
It is the customer's responsibility to inspect the product upon receipt of the order. Please open and inspect packages for damage immediately upon receipt. Call our customer service immediately at (952)-942-1000 of any possible damage which may have occurred during shipping. Keep all original packaging materials for inspection.
Customer can return the stock items within 15 days of the date of shipment and receive a refund or store credit. A minimum of $25 or 25% whichever is greater will have a restocking/handling fee applied to all returns & cancellations. For returns received within 15 days of purchase, a refund restocking fee, freight charges, damage, and other applicable fees will be issued. For returns received beyond 15 days but within 30 days of purchase, store credit will be issued. No return will be accepted 30 days after the original shipping date.
- The returned items must be in an unused and resalable condition.
- Items must be packaged in their original containers.
- Displays that have been used at a trade show or is broken due to inadequate packaging cannot be returned for credit.
- There is no return credit for any customized items such as displays with custom graphics or non standard display fabric colors.
- For all returns, customer is responsible for payment of both the original shipping out and all shipping costs back to DoTradeshow.
Cancellation/Refund:
- Cancellation/Refund Within 24 Hours: Customers may cancel orders and or refund order or partial orders within 24 hours of placement. A restocking/handling fee of either $25 or 25% of the total order value, whichever is greater, will be applied to all cancellations/refunds. Refunds for canceled orders will be issued with the deduction of the restocking/handling fee via cashier check or money order.
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Cancellation/Refund After 24 Hours: Orders canceled and or refund order or partial orders after 24 hours of placement will be issued a store credit. A restocking/handling fee of either $25 or 25% of the total order value, whichever is greater, will be applied to all cancellations/refunds. Refunds for canceled orders will be issued with the deduction of the restocking/handling fee.
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Cancellation/Refund After Production Commences: Orders that have entered the production phase are not eligible for cancellation.
Please note that this policy applies to all cancellations regardless of the reason for cancellation.
Returns:
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Within 15 Days: Customers can return "stock" items within 15 days of the date of shipment for a refund or store credit. A minimum restocking/handling fee of $25 or 25% of the total order value, whichever is greater, will apply to all returns. Refunds will be issued after deducting the restocking/handling fee, freight charges, damage, and any other applicable fees.
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Within 15-30 Days: Returns received between 15 and 30 days of purchase will only be eligible for store credit. A restocking/handling fee of $25 or 25% of the total order value, whichever is greater, will apply.
Exclusions: No returns will be accepted beyond 30 days after the original shipping date.
Process for Cancellations and Returns: Customers must initiate cancellations or returns by contacting our customer service team. They will provide further instructions on how to proceed with the cancellation or return process. All returned items must be in their original condition and packaging to be eligible for a refund or store credit.
Exceptions: Please note that certain items may be non-returnable or subject to different return policies. These exceptions will be clearly stated at the time of purchase.
Payment Policy
- We accept all major credit cards: Visa, Master Card, American Express, and Discover credit cards, ACH, Wire Transfers, QuickBooks
- Full payment in advance is required for graphics or custom-built items prior to production.
- All products shipped and not prepaid must be guaranteed with a valid credit card. The card WILL BE AUTHORIZED for the full amount. If the card does not authorize for the amount, a check must be received prior to shipment. No exceptions. Authorization means that the available credit on the card has been reduced by the amount authorized so that at a point in the future if the bill is unpaid and the card is charged there is adequate credit available to cover the charge. The card has not actually been charged at the time of authorization.
- If the customer is approved for invoiced billing, the card will not be charged for the amount, and an invoice will be sent out for payment. If payment has not been received within 5 days following the receipt of product, the authorized card will be charged.
- The customer has 3 days from receipt of product for returns. Full credit will be issued less any shipping charges and a $25 or 20% whichever is greater will be deducted for restocking and handling. Additional charges may apply if the product has been damaged or used for a trade show.
Surcharge Policy
DoTradeshow may levy surcharges to cover the costs incurred for graphics layout changes, graphics proofs, order changes, order cancellation, shipping or billing address changes, non standard shipment methods, accessory additions or other non descript customer requests.